Return & Refund Policy

Returns

Eligibility for returns only applies for delivery of wrong items as per client’s order.

Our policy lasts 7 days. If 7 days have gone by since the wrong order was received, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we shall verify the correct details on our end then facilitate the exchange

Refunds 

Refunds are only initiated under the following circumstances:

Desired product(s) are sold out
The indicated delivery destination is not within our shipping zones

If you are approved, then your refund will be processed, and a credit will automatically be applied to your M-Pesa account or original method of payment, within a maximum of 5 working days.

If your refund doesn’t reflect after the prescribed, please contact us via info@kekecosmetics.co.ke or via our Instagram page @kekecosmeticske

Sale items 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded

Exchanges

We only replace items if they are defective, damaged or if a wrong product has been delivered as per the client order

Shipping

To return your product, we shall send a rider from our team to collect the item(s) from you and deliver the accurate products as specified

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. All exchanges should be done within 7 working days. During sales, the duration might be longer due to large order volumes

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